Politique de remboursement

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, change of mind, or incorrect size or color selections made when placing an order.

Please review all product details, sizing information, colors, personalization, and shipping information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Email us at chatmindsdevelopment@gmail.com and include:

Your order number
A description of the issue
Clear photos showing the problem

We will review your request and, if the issue is eligible, arrange a replacement or refund at no additional cost.

For eligible product-quality issues, you generally will not be required to return the affected item unless we specifically instruct you to do so.

Lost Packages

If your order has not arrived, please contact us as soon as possible.

Claims for packages believed to be lost in transit must be submitted within 30 days of the estimated delivery date. We will review the shipment status and determine whether a replacement or refund is available.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us immediately at chatmindsdevelopment@gmail.com.

We cannot guarantee that an address can be changed once fulfillment has begun or the order has shipped.

If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Order Changes and Cancellations

Because our products are produced specifically for each order, production may begin shortly after your purchase.

If you need to change or cancel your order, contact us as soon as possible at chatmindsdevelopment@gmail.com.

We will do our best to accommodate your request, but changes or cancellations are not guaranteed once fulfillment has started.

Once an order has entered production or has already been fulfilled, it may no longer be possible to change or cancel it.

Wrong Size or Color

Please check the product description and size guide carefully before placing your order.

Because each product is made specifically for you, we cannot offer refunds, replacements, or exchanges when:

The wrong size was selected
The wrong color was selected
You changed your mind
You no longer want the item

Exchanges

We do not offer standard exchanges because our products are made to order.

If you receive a damaged, defective, misprinted, or incorrect product, contact us and we will evaluate the issue for a replacement or refund.

If you purchased the wrong size, color, or product, you will need to place a new order.

Sale Items

Sale or promotional pricing does not affect your rights regarding damaged, defective, misprinted, or incorrect products.

However, sale items remain subject to the same made-to-order policy and cannot be returned simply because you changed your mind, selected the wrong size, or selected the wrong color.

Personalized and Custom Products

Personalized, customized, and made-to-order items generally cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or materially different from what was ordered.

European Union Orders

If your order is shipped to the European Union, applicable consumer-protection laws may provide additional cancellation or withdrawal rights.

EU consumers generally have a 14-day right of withdrawal for qualifying online purchases. However, certain products may be exempt, including goods that are made to the consumer’s specifications or clearly personalized.

Where applicable consumer laws provide greater rights than this policy, those legal rights will apply.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at chatmindsdevelopment@gmail.com.