Politique d’expédition

All Bark & Birdie products are made to order. Because each item is produced specifically for your order, please allow time for both production and shipping.

Order Processing & Fulfillment

Most orders are produced within 2–5 business days before they are shipped.

Some products, large orders, or orders placed during high-volume periods may require additional processing time.

Business days do not include weekends or holidays.

Please note that fulfillment time is separate from shipping time.

Estimated delivery time = Fulfillment time + Shipping time

Shipping Times

Estimated shipping times depend on your location, the product ordered, the fulfillment facility, and the shipping method available at checkout.

Typical estimated shipping times after fulfillment are:

USA: approximately 5–10 business days total
Canada: approximately 5–15 business days total
International orders: approximately 5–20 business days
Express shipping: approximately 1–3 business days where available

These are estimates and are not guaranteed delivery dates.

Shipping Rates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary depending on:

Delivery destination
Product type
Number of products ordered
Package size and weight
Shipping method

If free shipping is available, any applicable conditions will be shown at checkout.

Tracking Your Order

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after your order ships.

In some cases, your order may arrive in multiple packages if products are fulfilled at different facilities.

Delivery Delays

Estimated delivery dates are provided as a guide and are not guaranteed.

Delays may occur due to circumstances outside our control, including:

Carrier delays
Severe weather
Customs processing
High seasonal demand
Incorrect or incomplete addresses
Failed delivery attempts
International shipping disruptions

If your estimated delivery date has passed, we recommend allowing an additional 3 business days before contacting us.

If your order still has not arrived, contact us at chatmindsdevelopment@gmail.com and include your order number.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

Claims for packages lost in transit must be reported within 30 days of the estimated delivery date.

We may ask you to confirm your shipping address or contact your local carrier before a replacement can be issued.

If the shipment is confirmed as lost and qualifies for replacement, we will arrange a replacement at no additional cost.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

Check around your property and delivery location.
Ask household members or neighbors if they accepted the package.
Contact the shipping carrier or your local post office.
Confirm that the shipping address provided with your order was correct.

Please contact us at chatmindsdevelopment@gmail.com if you still cannot locate your package.

Packages marked as successfully delivered by the carrier may not qualify for a free replacement.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name
Street address
Apartment or unit number
City
Province, state, or region
Postal or ZIP code
Country

If you notice an error after placing your order, contact us immediately at chatmindsdevelopment@gmail.com.

We will attempt to update the address when possible, but changes cannot be guaranteed once fulfillment has started or the order has shipped.

If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Returned or Unclaimed Packages

Packages may be returned to the fulfillment facility if:

The address provided was incorrect or incomplete
The package was not claimed
Delivery attempts were unsuccessful
The carrier was unable to complete delivery

If this happens, please contact us.

Additional shipping charges may apply if the package needs to be shipped again due to an incorrect address, unclaimed shipment, or another issue outside our control.

International Shipping

We may ship to customers in multiple countries and regions.

International delivery times vary depending on the destination, fulfillment location, carrier, and customs processing.

Some products or shipping methods may not be available in every country.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless these charges are explicitly included in the shipping option selected at checkout, the customer is responsible for any applicable customs duties, taxes, and import fees.

These charges are determined by local authorities and are outside our control.